Refund Policy

This policy applies to paid ShotBank subscriptions, which are rolling out soon. We'd rather keep you happy than keep your money, the rules below reflect that.

1. First purchase, 14-day guarantee

Not what you expected? Email us within 14 days of your first subscription payment and we'll refund it in full, no interrogation.

2. Cancelling

You can cancel anytime, in one click, from your account. Your plan stays active until the end of the period you've paid for, then simply doesn't renew. After the 14-day window we don't prorate partial months, except where the law says otherwise.

3. Billing mistakes

Duplicate charges, charges after cancellation, or anything that looks wrong on your statement, tell us and we'll refund the error immediately.

4. How refunds arrive

Payments (and refunds) are processed by our payment partner as merchant of record. Refunds go back to your original payment method, typically within 5–10 business days depending on your bank.

5. How to ask

Email support@shotbank.io from your account email with a line about what happened. A human answers, usually within a day.